What is Positive Response 360?
PR-360 is five easy steps to aid in the safe digging process.
- Call or Click to create a notice.
- Locator updates to let you know locating completion status.
- Excavator confirms status of locates.
- Excavator completes work.
- Excavator updates ticket to completed status.
How can it help me?
Excavators will no longer have to guess or wonder why locates have not been completed.
What are my responsibilities?
Check out our easy to use 5 step flow chart below.
A 3 full business day notice must be given prior to digging for normal notice locates (excluding subaqueous work). Click the to find out how soon you can start digging.Notice Calendar
Life of a Locate Notice
The life of a locate request begins three working days after the request and processing, and extends 15 working days until expiration.Life of a Locate
Where To Dig
The following illustration demonstrates the areas where it is safe to dig mechanically and where it is required to hand dig. The tolerance zone is 24 inches on either side of the utility mark plus ½ the diameter of the facility. Always hand dig to expose facilities in the tolerance zone.
Mechanized equipment is not to be used within the tolerance zone until the excavator has visually identified the precise location of the facility, or has visually confirmed that no facility is present up to the depth of excavation. The excavator is also responsible to ensure reasonable precautions are taken to avoid any substantial weakening of the facility’s structural or lateral support, or both, or penetration or destruction of the facilities or their protective coatings.
What do the colors mean?
Locators use the APWA Uniform color code to mark underground facilities. Each color used represents a different type of utility. The chart depicts what each color represents.
Please be ready with the following information when you call in your locate:
- The name, address, and telephone number of the person providing the notice, and, if different, the contact information and name of the excavator completing the proposed excavation or demolition;
- The start date of the proposed excavation or demolition;
- The anticipated duration of the proposed excavation or demolition;
- The type of proposed excavation or demolition to be conducted;
- The location of the proposed excavation or demolition (including county, town, nearest intersection or cross street and directions to the site);
- Whether or not explosives are to be used in the proposed excavation or demolition.
Tired of waiting in queue?
Have multiple tickets to enter?
Want to create a ticket outside of SC811’s hours of operation?
Click below to enter your ticket or sign up to begin using the portal.SC811 Portal
Know the Law!
SC811 is not a law firm and will not interpret the South Carolina’s Law. Click the button below to view the current law.Underground Facility Damage Prevention Act
A “No Show” notice is used when informing member operators when they have not been out to mark the area and the 3 full working day notice has expired. The member operators have within 3 hours to respond from time the “No Show” notice has been sent out. Excavators will be asked: “what facilities have not been marked?”