Mission:

To be the innovative communication resource for damage prevention of underground infrastructure, dedicated to the education, success, and safety of our stakeholders and the public.

Vision:

Be the industry leader in ground-breaking infrastructure protection and call or click before you dig awareness.

Quick Facts:

  • Established in 1978
  • Not-for-profit organization- 501(c)6
  • Governed by a board of directors composed of its members
  • Serves the entire state of South Carolina
  • Over 410 member facility operators
  • Average of 5 member operators are notified on each locate request
  • Over 60% of locate noticed are processed by online users
  • Over 929,000 locate notices processed in 2018
  • 48 employees; Over 50% of which are Customer Service Representatives

We are the Call (or click) Before You Dig Center for the State of South Carolina.

Submitting a locate request to have underground utility lines marked is a free service to anyone doing large or small digging projects. SC811 does not physically mark the underground utility lines, but notifies the member facility operators and they are responsible for having the lines located. Facility Operators only mark the lines they install and maintain, which does not include privately owned lines. For a normal notice, the locate request must be entered into our system three full business days, not including the day the notice was submitted, before digging may begin.

Formed by member facility operators in 1978, Palmetto Utility Protection Service (doing business as South Carolina 811) currently operates under the Underground Facility Damage Prevention Act  to protect buried facilities and keep excavators and the general public safe.

You can reach South Carolina 811 by dialing 811 within SC or calling our toll free number 888-721-7877 anywhere within the US. You can also submit a locate request online. We are available to take your locate requests Monday through Friday, 7:30am to 5:30pm, excluding holidays. We are open 24/7 for emergencies.

Safe digging is everyone’s responsibility. Notifying SC811 of your planned excavation can help prevent damages that can result in fines, utility service interruption and physical injury – even death.

SC811 Staff Directory

Misty Wise

Executive Director
Phone: 803-451-7715
Email: [email protected]

Kaziah Howard

Director of Public Awareness
Phone: 803-451-7718
Email[email protected]

Amanda Slater

Call Center Manager
Phone: 800-290-2783, Option 7
Email:[email protected]

Courtney Mungo

Public Awareness Liaison- Pee Dee
Phone: 803-451-7737
Email:courtney.mu[email protected]

Adrian Allen

Multimedia Coordinator
Phone: 803-451-7719
Email:[email protected]

Lisa Lee

Accounting
Phone: 803-451-7714
Email:[email protected]

Kyle Mock

Network Administrator
Phone: 803-451-7725
Email:[email protected]

Matthew Upchurch

GIS Administrator
Phone: 803-451-7710
Email:[email protected]

Jason Nelson

System Administrator
Phone: 803-451-7716
Email:[email protected]