To be the innovative communication resource for damage prevention of underground infrastructure, dedicated to the education, success, and safety of our stakeholders and the public.


Be the industry leader in ground-breaking infrastructure protection and call or click before you dig awareness.

Quick Facts:

  • Established in 1978
  • Not-for-profit organization- 501(c)6
  • Governed by a board of directors composed of its members
  • Serves the entire state of South Carolina
  • Approximately 475 member facility operators
  • Average of 5 member operators are notified on each locate request
  • Over 62% of locate notices are processed by online users
  • Over 995,169 locate notices processed in 2019
  • 48 employees; Over 50% of which are Customer Service Representatives

We are the Call (or click) Before You Dig Center for the State of South Carolina.

Submitting a locate request to have underground utility lines marked is a free service to anyone doing large or small digging projects. SC811 does not physically mark the underground utility lines, but notifies the member facility operators and they are responsible for having the lines located. Facility Operators only mark the lines they install and maintain, which does not include privately owned lines. For a normal notice, the locate request must be entered into our system three full business days, not including the day the notice was submitted, before digging may begin.

Formed by member facility operators in 1978, Palmetto Utility Protection Service (doing business as South Carolina 811) currently operates under the Underground Facility Damage Prevention Act  to protect buried facilities and keep excavators and the general public safe.

You can reach South Carolina 811 by dialing 811 within SC or calling our toll free number 888-721-7877 anywhere within the US. You can also submit a locate request online. We are available to take your locate requests Monday through Friday, 7:30am to 5:30pm, excluding holidays. We are open 24/7 for emergencies.

Safe digging is everyone’s responsibility. Notifying SC811 of your planned excavation can help prevent damages that can result in fines, utility service interruption and physical injury – even death.

SC811 Staff Directory

Misty Wise

Executive Director

Cari Simmons

Director of Operations

Jada Willis

HR Manager

Public Awareness

Lori Slice

Public Awareness Manager

Matt Helms

Public Awareness Liaison
South Carolina Eastern Region

Adrian Allen

Multimedia Coordinator

Kareem Boykin

Public Awareness Liaison
South Carolina Western Region


Brigette Walters

Administrative Operations Manager

Abby Morales

Accounting Support Specialist

IT Team

Jason Nelson

System Administrator

Matthew Upchurch

GIS Coordinator

Rita Garrett

IT Support Specialist

Call Center Managers

Amanda Romano

Call Center Manager

Courtney Meyers

Call Center Manager

Special Teams

Karen Shealy

Special Teams Manager

Shawntiki Polk

Lead Instructor

Shaquita Epps

Operations Support Specialist

Stephen Crowley

Data Support Specialist

Katy Baker

Operations Support Specialist